Milvin is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold as a user of the Milvin platform.
This Privacy Policy ("Policy") describes how Milvin ("Milvin", "we", "us", "our", "the Operator") collects, processes, stores and protects the personal data of individuals ("User", "you", "your") who access or register on the Milvin platform at milvin.cam (the "Platform").
Milvin is an internationally operated online betting and live casino platform. It operates under an international gaming license. Milvin is not licensed or regulated by any Pakistani government body, including the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. This Policy is governed by the data protection laws applicable in the jurisdiction of Milvin's operating license, not by Pakistani law. This statement does not constitute legal advice.
By registering an account or using the Platform in any capacity, you acknowledge that you have read, understood and consented to the data practices described in this Policy. If you do not agree, you must discontinue use of the Platform and contact support to arrange account closure.
For the purposes of this Policy, the following definitions apply:
Milvin collects Personal Data through several channels: directly from you when you register and interact with the Platform; automatically through the Platform's technical infrastructure; and, in limited circumstances, from third-party verification and fraud prevention services.
When you register an account, we collect:
To satisfy age verification and AML obligations, we collect:
When you deposit or withdraw funds, we collect transaction-level data including:
Payment Method Context: Milvin references familiar Pakistani payment methods — including Easypaisa, JazzCash, Raast, and bank transfers associated with institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — as contextual references only. Milvin does not represent that these providers endorse or process gambling transactions on its behalf. The data we collect in relation to these methods is limited to what is necessary to process your transaction.
Milvin processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your account, verifying identity, managing login sessions and enabling platform features. |
| Transaction Processing | Processing deposits and withdrawals in PKR, verifying payment methods and maintaining financial records. |
| KYC & Compliance | Verifying age, identity and source of funds to comply with gaming license obligations and AML requirements. |
| Platform Delivery | Providing betting markets, casino games, live odds, sports data feeds and personalized platform features. |
| Responsible Gambling | Managing deposit limits, loss limits, self-exclusion requests and session controls at your direction. |
| Fraud & Security | Detecting and preventing fraudulent activity, multi-account abuse, unauthorized access and money laundering. |
| Customer Support | Responding to inquiries, resolving disputes and recording support interactions in English and Urdu. |
| Marketing | Sending promotional communications where you have opted in. You may withdraw consent at any time via account settings or by contacting support. |
| Analytics & Improvement | Analyzing aggregated usage data to improve the Platform's performance, mobile experience and content quality. |
Milvin processes Personal Data under one or more of the following legal bases:
Milvin does not sell your Personal Data to third parties. We share data only in the following circumstances and only to the extent necessary:
No disclosure to Pakistani authorities is made voluntarily. Milvin is not regulated by any Pakistani governmental body. Any request from a Pakistani authority would be evaluated in accordance with the laws of Milvin's operating jurisdiction and applicable international legal frameworks.
The Milvin Platform uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences and analyze how the Platform is used.
You can manage cookie preferences through your browser settings or through any cookie preference panel presented on the Platform. Disabling strictly necessary cookies will impair Platform functionality. Withdrawing consent for marketing cookies does not affect your ability to use the Platform.
Milvin retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations and resolve disputes.
Upon expiry of the applicable retention period, data is securely deleted or anonymized so that it can no longer be linked to an individual.
Milvin implements industry-standard technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration or destruction. These measures include:
While Milvin takes data security seriously, no system is entirely immune to risk. You are responsible for keeping your account credentials confidential. If you suspect unauthorized access to your account, contact Milvin support immediately.
Subject to the laws of the jurisdiction in which Milvin operates, you hold the following rights in relation to your Personal Data:
To exercise any of these rights, please contact the Milvin support team at [email protected]. Milvin will respond to verified requests within 30 days. Milvin may request proof of identity before acting on a data rights request.
Note for Pakistani Users: Pakistan's data protection framework differs from the jurisdiction in which Milvin operates. Your rights under this Policy are governed by Milvin's operating license jurisdiction. This Policy is not a substitute for legal advice regarding your rights under Pakistani law.
Milvin is an internationally operated platform. Your Personal Data may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where such transfers occur, Milvin ensures that appropriate safeguards are in place — including data processing agreements incorporating standard contractual clauses, or equivalent mechanisms — to maintain an adequate level of data protection. By using the Platform, you consent to the transfer of your data internationally as described in this Policy.
The Milvin Platform is strictly for adults aged 18 or older — or the higher minimum age required by the Operator's license jurisdiction. Milvin does not knowingly collect Personal Data from individuals below the minimum age. If Milvin discovers that Personal Data has been collected from an underage individual, it will immediately close the associated account, delete the data to the extent permitted by law, and withhold any associated funds.
If you believe that an underage individual has registered on the Platform, please contact Milvin support immediately at [email protected].
Milvin reserves the right to update this Privacy Policy at any time to reflect changes in data practices, legal obligations or platform functionality. Material changes will be communicated by updating the "Last Updated" date at the top of this page and, where appropriate, via email or on-platform notification to registered users.
Continued use of the Platform after any amendment constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you must discontinue use and contact support to close your account.
For any questions, concerns or requests relating to this Privacy Policy — including data access requests, correction requests, deletion requests or consent withdrawal — please contact the Milvin data team:
Email: [email protected]
Support is available in English and Urdu via Live Chat and the Help Center. For responsible gambling queries, please visit our Responsible Gambling page. For the full platform terms, see our Terms & Conditions.
Six core principles that define how Milvin handles your personal data on the Platform.
All data in transit and at rest is protected with industry-standard TLS encryption and secure storage protocols.
Identity verification data is collected solely for AML compliance and age verification — not for marketing or profiling.
Milvin does not sell your Personal Data to any third party. Data is shared only with processors under strict contractual obligations.
Access, correct, delete or export your data at any time by contacting our support team — no complicated processes required.
Data is kept only as long as necessary. AML obligations require a minimum 5-year retention, after which data is securely deleted.
Marketing communications and non-essential cookies require your explicit consent, which can be withdrawn at any time.
Reach out to the Milvin support team for data access requests, corrections or any other privacy-related queries. You can also review our full terms or return to the homepage.