Frequently Asked Questions

Visit milvin.cam and click the Register button. Fill in your full name, date of birth, email address, mobile number and a secure password. You will receive a verification email to confirm your address. Once confirmed, your Milvin account is active and ready to use. Registration takes under two minutes on any mobile device.

You must be at least 18 years old to register and use the Milvin platform — or the higher minimum age required by the Operator's license jurisdiction or the laws of your country of residence, whichever is greater. Milvin verifies age at registration and may request identity documents such as a CNIC or passport at any point. Underage accounts are closed immediately.

No. Each user is permitted one account only. Opening multiple accounts — whether under the same name, different email addresses or through third parties — is a breach of Milvin's Terms and Conditions and will result in all duplicate accounts being closed and associated funds withheld pending investigation.

Milvin's KYC process requires a government-issued photo ID — a Pakistani CNIC or passport is accepted. You may also be asked for a proof-of-address document and, in some cases, a selfie or liveness check. KYC must be completed before your first withdrawal is processed. Submitting clear, unedited documents speeds up verification significantly.

On the login screen, click Forgot Password and enter the email address registered to your account. Milvin will send a password reset link to that address. Follow the link, enter a new password and confirm it. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

Log in, navigate to the Deposit section of your account dashboard, select your preferred payment method from the options available, enter the amount in PKR and confirm. All balances on Milvin are shown in Pakistani Rupees. Minimum deposit amounts vary by method — check current platform settings for up-to-date figures.

Milvin references familiar Pakistani payment channels — including mobile wallets and bank transfers associated with providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual references to Pakistan's payment landscape. Availability varies. Milvin does not claim that any of these providers endorse or support gambling transactions. Always check current deposit options in your account dashboard.

Withdrawal processing times depend on your chosen method and your KYC status. Once your identity is verified, most withdrawals are processed within 1 to 5 business days. Withdrawals must be made to the same payment method used for the corresponding deposit where technically possible. Pending KYC verification will delay processing until documents are reviewed.

Yes, minimum and maximum withdrawal thresholds apply and may vary by payment method. Current limits are displayed in the Withdraw section of your account dashboard. All amounts are denominated in PKR. If you believe an error has occurred with your withdrawal, contact the Milvin support team via Live Chat or email at [email protected].

Common reasons include incomplete KYC verification, outstanding wagering requirements on active bonus funds, a mismatch between your deposit and withdrawal method, or a temporary account review triggered by our fraud prevention systems. Contact Milvin support with your account details and the team will clarify the specific reason and guide you through the resolution process.

Milvin covers a wide range of sports markets. Cricket is a major focus — including PSL matches, ICC tournaments, bilateral Test and T20 series. You can also bet on football, UFC, basketball, tennis and more. Live in-play betting is available on most major events, with odds updated in real time throughout the match.

Yes. Milvin offers live in-play cricket betting during PSL, ICC World Cups, Champions Trophy, T20 leagues and bilateral series. You can place bets on match winner, over-by-over runs, wickets, player performance markets and more — all with real-time odds. Odds can change rapidly during live play; always confirm your stake before placing a bet.

Milvin's casino section includes live dealer tables — Baccarat, Roulette, Blackjack, Teen Patti and Andar Bahar — alongside a full slots library and classic table games. Instant games with quick results are also available. All casino games are powered by certified RNGs and each game's RTP percentage is shown in the game's information panel.

Live dealer games stream real tables from professional studios in real time. You join a table, place your chips on the digital interface and watch the live dealer spin the wheel, deal the cards or manage the game via video stream. Results are determined by the physical game — not software — making it the closest experience to a real casino available on mobile.

Yes. The Milvin platform is fully optimised for mobile browsers on Android and iOS. You can access all sports betting markets, live casino games, account management and the cashier directly from your phone's browser. The interface is designed to work smoothly on mobile connections typical across Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad and Peshawar.

Milvin offers a welcome bonus to newly registered users who make their first qualifying deposit. The specific bonus amount, minimum deposit threshold (in PKR) and wagering requirements are displayed on the promotions page at the time of your registration. Always read the full bonus terms before claiming — including game contribution rates, maximum bet limits and expiry dates.

A wagering requirement is the number of times you must bet your bonus amount before withdrawing associated winnings. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in qualifying bets first. Slots typically contribute 100% toward wagering; table games may contribute less. Check each offer's terms for specific rates.

No. Bonus funds cannot be withdrawn directly — they must first meet the wagering requirements specified in the applicable bonus terms. Once those requirements are satisfied, the resulting winnings become available for withdrawal as real money. Real-money deposits you make separately from any bonus are not subject to wagering requirements and can be withdrawn at any time, subject to KYC clearance.

Yes. In addition to the welcome offer, Milvin runs recurring promotions for existing users — including reload bonuses, free bet offers tied to major cricket and football events, cashback on losses and seasonal campaigns during PSL and ICC tournaments. Check the Promotions section of your account regularly, and ensure marketing communications are enabled in your preferences.

Any bonus funds that have not met their wagering requirements will be forfeited upon account closure. Your real-money balance that has cleared all conditions will be returned to you via your verified payment method, subject to the standard withdrawal process and KYC clearance. Milvin recommends completing any active wagering requirements before requesting account closure.

Milvin uses industry-standard TLS encryption for all data in transit and encrypts sensitive data at rest. Access to personal data is restricted to authorized personnel on a need-to-know basis, and all access is logged and audited. Milvin does not sell your personal data to third parties. For full details, see Milvin's Privacy Policy.

Two-factor authentication (2FA) can be enabled from the Security section of your Account Settings. Follow the on-screen instructions to link an authenticator app or enable SMS-based verification. Once active, you will be prompted for a one-time code every time you log in. Milvin strongly recommends enabling 2FA to protect your account and balance from unauthorized access.

Milvin offers deposit limits, loss limits, session time limits, reality check notifications and self-exclusion — all from the Responsible Gambling section of your account dashboard. Limits take effect immediately; only increases require a 24-hour cooling-off period. For full details, visit the Responsible Gambling page.

You can request self-exclusion directly from the Responsible Gambling section of your account settings, or by contacting the Milvin support team via Live Chat or email at [email protected]. Self-exclusion is processed immediately — no waiting period. During exclusion, you cannot log in, deposit or place bets, and all promotional emails are paused.

Milvin operates under an international gaming license and is not licensed, endorsed or regulated by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Pakistan has restrictions on gambling under the Prevention of Gambling Act, 1977. Users in Pakistan must independently assess whether their participation complies with applicable local law. This answer does not constitute legal advice.

Milvin's support team is available via Live Chat and the Help Center directly within the platform. You can also reach the team by email at [email protected]. Support is provided in both English and Urdu. Responsible gambling queries — including limit requests, self-exclusion or cooling-off periods — are treated as priority requests.